Event & Order Policy

Lead Time

·       Due to high demand for custom tables and event orders, Satisfe Bakery requires a minimum 90-day lead time prior to the event date. We strongly recommend booking as early as possible to secure your preferred date.

Booking Deposit

·       A non-refundable 50% deposit of the estimated total order value is required to secure your event date and initiate preparation (including design, ingredient sourcing, and scheduling). Your date is not reserved until the deposit is received and processed.

Remaining Balance

·       The remaining 50% balance is due 30 days prior to the event date. Orders not paid in full by this date may be subject to cancellation without refund of the deposit, and we reserve the right to rebook the date.

Package/Flavor Selection

·       Flavor selections, package selection, design details, and any other customizations must be confirmed no later than 30 days prior to the event. Changes requested after this date are subject to availability, may incur additional charges, and cannot be guaranteed.

Cancellations & Refunds

Deposits and payments are non-transferable to other orders unless otherwise agreed in writing.

  • Cancellations made 6 months (180 days) or more prior to the event date will receive a full refund of the deposit.
  • Cancellations made between 6 months and 30 days prior to the event date will result in forfeiture of the deposit (non-refundable), as it covers preparation time, custom ingredients, and opportunity costs.
  • Cancellations made within 30 days of the event are non-refundable in full (no refunds of deposit or any payments made).

Date Changes

·      Event date changes are subject to availability and require at least 30 days’ notice. The deposit may be transferred one time to a new date if the request is approved. Additional changes may require a new deposit or incur fees.

Travel Fee

·      A travel/delivery fee will apply for events located outside a 25-mile radius from either Tukwila, WA or Puyallup, WA (whichever is closer to the event venue).

·      No fee for events within 25 miles.

·      For distances beyond 25 miles, a fee of $1.50 per additional mile (one-way, calculated using Google Maps driving distance from the closer base location to the venue) will be added. This covers vehicle expenses, time, and related costs.

·      The exact fee will be calculated and included in your personalized quote. For events exceeding 100 miles or 4 hours round-trip, additional charges (such as lodging or extended time) may apply and will be discussed upfront.

On-Site Setup Service Fee

For event dessert orders, we offer optional on-site setup to ensure a beautiful presentation. A 15% Service Fee of the order subtotal will be applied to cover:

•  Delivery to your venue

•  Professional setup, arrangement, and styling of desserts

•  Final touches and display adjustments

No fee applies if you pick up your order or handle setup yourself (desserts arrive ready in a box).

Additional Notes

  • All custom orders are prepared specifically for you; therefore, deposits help cover non-recoverable costs.
  • In the unlikely event Satisfe Bakery must cancel your order (due to unforeseen circumstances), we will provide a full refund of all payments received.
  • We recommend reviewing this policy carefully before booking. By placing a deposit, you agree to these terms.